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What You Agree To When You Use selothoki

These terms set out how your account works on selothoki — what we expect from you and what you can expect from us. Access depends on local law and is available only where permitted in your region.

Account EligibilityPayment Rules: DANA, OVO, GoPayAccount SecurityWallet & Withdrawal Terms
selothoki What You Agree To When You Use selothoki
TERMS SUPPORT

Contact Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, reach our support team through the channels below. We handle terms-related queries separately from general account help so your question reaches the right team.

Live Chat Reach our support team directly through the live chat button in your account dashboard. Available for terms and account queries during posted service hours.
Email Support Send detailed terms or account questions to our support email. We respond to eligibility and policy queries within the timeframe shown in your account help section.
Help Centre Our help centre covers common terms questions — account eligibility, payment rules for DANA, OVO and GoPay, and what happens when an account is flagged for review.
YOUR ACCOUNT RIGHTS

How We Handle Your Account Data

Your account data is held securely and used only to operate the platform and comply with applicable rules. We do not sell your personal information. If you want to know what data we hold on your account, you can request a summary through the help centre or by contacting support directly.

Data Retention

We keep account records for as long as required under the rules that apply to us. After your account closes, some data is retained for the period required by applicable regulations.

Cookie Use

We use cookies to keep your session active across devices. You can manage cookie preferences in your browser settings; turning off essential cookies may affect your account access on mobile and desktop.

Account Security

Your account is protected with password verification and, where enabled, OTP confirmation. Never share your login credentials or OTP codes. Report any unauthorised access to support immediately.

Data Requests

To request a copy of your data, update incorrect account details, or ask us to close your account, contact support via live chat or email. We will confirm receipt and handle your request as required.

Common Questions About These Terms

Here are the questions we get most often about how these terms work and what they mean for your account.

These terms apply to anyone who opens or uses an account on selothoki. Access is permitted only where local law allows it. If your region restricts access, these terms do not override that.

We can update these terms at any time. We post the new version here with the change date. Using your account after a change means you accept the revised terms.

We will notify you via your registered contact details if your account is suspended. You can contact support via live chat or email to understand the reason and what steps are available to you.

Deposits and withdrawals via DANA, OVO and GoPay are subject to the payment conditions in these terms and to the rules of each wallet provider. Transaction disputes should be raised with support using your account transaction reference.

Contact support through live chat or email to request account closure. We will confirm the request, settle any pending transactions, and retain records for the period required under applicable rules.

The data section in our help centre explains what we collect, how long we keep it, and how to request a copy. You can also contact support directly with a specific data query.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.